Your information, in plain words.

Spinlaundry privacy policy · Updated 29 October 2026

Spinlaundry is operated by WECO, Nagpur, India. This policy covers our customer app and its connection to our laundry POS/CRM.

Information we use

• Your account: Google sign-in provides your account identifier, name, email address and profile picture when available. Firebase Authentication manages sign-in and security information.
• Pickup details: your contact number, saved address, selected map pin, services, pickup date and any care notes or instructions you choose to enter.
• Service records: bookings, bags and garment counts, collection and delivery updates, bills, recorded payments, vouchers, Spin Wallet and game reward transactions. The store records payment status; the customer app does not collect payment-card numbers.
• Game activity: active-play and reward events used to award coins, enforce limits and prevent duplicate or fraudulent claims.
• Technical information: connection and security logs, including IP addresses and request details, used to run, protect and diagnose the service. A device notification token is used if push notifications are configured and you enable them.

Optional permissions

Location helps position your pickup pin when you choose to use your current location. You can place a pin manually. The customer app does not request background location tracking.

The optional voice assistant uses your device's speech-recognition service when you tap its microphone and allow access. That service may process speech online under its own privacy policy. Spinlaundry does not persist assistant audio recordings. You can type instead and turn off microphone access in Android Settings.

Why we use it

We use information to identify your account, arrange laundry services, contact you about your order, display progress and bills, maintain rewards, provide support and secure the service. Staff and assigned delivery partners receive the details needed to carry out your order.

Service providers and external links

Our service uses Google/Firebase for authentication, Netlify and Vercel for hosting, and Turso for the business database. Providers may process information outside India. Firebase processes authentication and security data as described in Firebase's privacy information.

Maps use OpenStreetMap tiles and, where configured, Google Maps. Loading a map shares network information and the displayed map area with its provider. Address lookup sends the search text or selected coordinates to the configured geocoding service. Opening WhatsApp, a phone call, our website or an external map takes you to that service and its privacy practices. We do not sell your personal information.

Storage and protection

The app connects to our hosted service over HTTPS. Access to customer records is restricted by account and staff permissions. Your device also keeps sign-in/session information, saved drafts and previously loaded information to support the app experience.

We retain account information while your account is in use and service records as needed to fulfil orders, resolve disputes, prevent fraud and meet applicable accounting or legal obligations. Deleting your account removes account access and associated personal data that we no longer need. Required billing, tax, security or dispute records may be retained with access restricted; we explain any applicable retention when processing your request.

Your choices and account deletion

Edit your name, pickup address and contact number in Settings → My Profile. Request deletion in Settings → Delete Account, or use our account and data deletion page without reinstalling the app. Signing out or uninstalling does not delete server records. You can also contact us to request access, correction or deletion of your information.

Contact WECO

wecocleaners@gmail.com · +91 8007382138